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FAQ

Straight answers.

Grouped by who is asking: drivers, couriers, fleets and organisations, riders. Can’t find yours? Register interest and we’ll call you.

Driving & earning

How do I become a zwDrive driver?
Download the zwDrive app, choose “I want to drive” and complete five short steps: about you, your licence, your vehicle, photos and documents, then check and submit. Our team reviews every application. You can also register your interest on this site and we’ll call you to help.
Which documents do I need?
Your national ID, a valid driver’s licence with its expiry date, a selfie, your number plate and four photos of your vehicle (front, rear, left, right). A defensive driving certificate is optional. Our team also verifies a ZRP police clearance certificate before you start.
How long does approval take?
It depends on how many applications are waiting and how clear your photos are. If something needs fixing we tell you in the app, and you can resubmit without starting again.
How much can I earn?
That depends on your city, the hours you’re online, demand and the fares you accept, so we don’t promise a number. The estimator on the Drive page uses the app’s live fare settings to give a rough figure. Treat it as an estimate, not a guarantee.
Who sets the fare?
The rider sees an upfront fare based on distance. The rider can offer their own price, and the driver can accept it or send one counter-offer — so you only take trips that make sense for you.
Which cities can I work in?
The Cities page shows where zwDrive runs today, loaded live from the platform. If you’re somewhere else, register your interest and choose “Other”. It helps us decide where to go next.

Subscription & money

Does zwDrive take a commission?
No. zwDrive is zero-commission: you keep 100% of every ride fare, parcel delivery fee and rider cancellation fee. Drivers pay one flat subscription after a free trial, and that subscription is how zwDrive earns. The current plans are on the Drive page and in the app before you pay.
How does the subscription work?
After your free trial you pay one flat price for each plan period — for example weekly or monthly — with EcoCash from the app. You get a PIN prompt on your phone. It renews each period, and the price never depends on how much you earn.
When does my free trial start?
On the day your application is approved. You pay nothing to start, and the trial doesn’t begin while you’re still being reviewed.
What happens if my subscription lapses?
You can’t take new trips until you renew. Renew in the app with EcoCash and you’re back online.

Parcels

Can I deliver parcels as well as drive?
Yes. Approved drivers take delivery jobs in the same app, alongside rides. You register once, and your free trial and flat subscription cover deliveries too. You keep the full delivery fee.
What do I see before I accept a delivery?
The pick-up, the drop-off, the parcel size and the delivery speed. There are four sizes, from small to extra large, and four speeds: urgent, express, standard and same day.
How is a parcel tracked?
Every parcel has a tracking number the sender can follow. Each change of status is recorded — picked up, in transit, delivered — and so is a failed delivery attempt.

Fleets & business

How does a fleet partnership start?
Register your interest and tell us how many vehicles you have and where. Our team confirms the vehicle documents, agrees with you how drivers are assigned and sets up fleet mode. Every partnership is set up individually, so we call you first.
What can a fleet partner see?
For each car: distance on trips and empty, time online and idle time, speeding alerts against limits you set, and every trip with its driver, route and fare, exportable as CSV. You also get reminders before vehicle and driver documents expire.
Who gets the fare when a driver uses my car?
The fare belongs to the driver in full — zwDrive takes no commission. How you and your drivers share earnings is your own arrangement. zwDrive charges drivers one flat subscription.
What does a company account include?
Recurring staff pick-ups, departments, trip policies checked before every company booking, and a monthly statement by department and cost centre with CSV. Staff pay the driver as usual. Group rides and company online payment are coming soon.

Riders

When can I get the app?
The zwDrive app is coming to Google Play and the App Store. The launch date and countdown are on the home page of this site.
How is my fare set?
You see an upfront fare based on distance before you book. You can also offer your own price; a driver can accept it or send one counter-offer.
Can I follow my driver?
Yes. A live ETA follows your driver to the pick-up, you can chat in the app, and you rate the driver when you arrive.

Safety & your details

What safety features are there?
Every driver is reviewed before approval, trips are tracked live, riders and drivers can chat in the app, and there’s an SOS button for emergencies. The app reminds drivers before a licence expires and pauses new trips if a licence, insurance or permit has lapsed.
Is there a driver community?
Yes. The in-app driver forum groups drivers by city, so you can share tips and put forward and vote on proposals.
What happens to the details I send on this site?
We use your name, phone number, city and answers only to contact you about the option you chose. Sending the form doesn’t create an account or commit you to anything.
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